Shipping Policy

Delivery Options:

Energizer Portable Power Station has two shipping options for you:

• You can pick it up your way via contacting support@energizerpps.com (Available in USA, Canada)
• Or default get it delivered.

 

Processing Time:

• Within 2 business days(Public Holidays/Weekends excluded) of receiving your check response.
  1. Please note that we will send you an order check email within 24 hours to check if the order has been purchased by you. To protect your financial security, we will not capture your money and ship your order until we receive your confirmation email.
  2. If there is no reply, we will send a second confirmation email and try to call you after 2 working days to notify you. Within 24 hours you can reply to cancel the order, no reply will be regarded as your default for this order and we will arrange normal shipping for you.  

NB: Processing time may be delayed if your shipping address is questionable and your order is flagged as a risk (we use this additional time to help ensure the security of your credit information). We may require proof of identification for the billing information received.

 

Shipping Fee:

Free ground shipping in the following areas.

• US. Excluding Alaska and Hawaii.

 

Shipping Time（Estimate）:

• 3-6 business days in USA, Canada
• 1-8 business days in the EU (Denmark, France, Germany, Italy, Ireland, Romania, Sweden, Slovenia, Slovakia, Poland, Luxembourg, Lithuania, Latvia, Hungary, Greece, Finland, Estonia, Czechia, Cyprus, Spain, Portugal, Netherlands, Belgium, Austria).
• According to different countries, the transportation time is different.

 

COVID-19 Notice: Our shipping times may be longer than indicated as changing COVID-19 restrictions affect delivery services. Know that our fulfillment teams continue to send products daily as we take extra precautions to ensure their safety. Thank you for your patience and understanding. If you can not receive the package or need any other help in terms of delivery, please contact FedEx, UPS, USPS.

Track your Parcel: https://www.energizerpps.com/apps/17TRACK ( Usually It has a 1 - 3 days delay to sync the tracking information before uploading on the website .)

 

Kindly Reminder:

• If you do not live in a secure location please be wise about the shipping method you chose as standard mail couriers will not require a signature and packages will be left and any "secure" location deems fit to the mail carrier.
• We are not responsible for the incorrect address entered by you as the customer.
• A restocking fee will be charged if you do not claim your item and it is returned. The charge will be 20% of the total charge per item.

 

Taxes and Duties:

• Your order may be subject to customs or import duties that are charged once the parcel reaches its destination country. Legally, these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and cannot tell how much the cost would be, as customs policies and import duties vary widely from country to country.
• Customs duty is charged as a percentage of the total value of the goods. The duty rate percentage depends on the country the package is being sent to, but on average is between 3% and 9%. We have no control over the charges, which is why we do not include them in the cost of the item, or within the postage costs. 

If you have any questions, please contact support@energizerpps.com and we are always here for you.