Refund & Return Policy
Energizer PPS offers a 15-day return policy, which means you have 15 days after receiving your item to request a return. If 15 days have gone by since the delivery day, unfortunately, we can’t offer you a refund or exchange.
Undamaged products may be returned for a refund within 15 days of the date of delivered. Once the returned item arrives back in EnergizerPPS’s warehouse for inspection, the refund process will begin.
- Returns must include all accessories
- Items must include original packaging
- For non-quality related warranty claims, buyer is responsible for shipping costs and restocking fee. A restocking fee will be charged if you do not claim your item and it is returned. The charge will be 20% of the total charge per item.
- For non-quality related warranty claims, Energizer PPS refunds the cost of the product itself
- Returns may be rejected if items do not meet the above requirements
Not Covered Under Warranty:
- Products without sufficient proof of purchase
- Lost or stolen products
- Items that have expired their warranty period
- Non quality-related issues (after 15 days of delivery)
- Free products
- Repairs through 3rd parties
- Damage from outside sources
- Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
- Purchases from unauthorized resellers
Damages and Issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. If conditions are not met, Energizer PPS reserves the right to refuse the exchange or refund.
Due to the complexity of international transportation, please confirm the product information carefully before ordering. If it is not a product quality problem, we do not accept unreasonable returns and refund requests.
- To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
- You’ll also need the receipt or proof of purchase from the online store. (NB: Excluding 3rd party retail)
- You will be responsible for paying for your own shipping costs for returning your item and the product restocking handling fee. A restocking fee will be charged if you do not claim your item and it is returned. The charge will be 20% of the total charge per item.
Refunds (if applicable):
- We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Exchanges (if applicable):
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
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