Frequently Asked Questions
Orders will be despatched within 2-5 working days of them being placed. Orders are not shipped on weekends or bank holidays.
When you place an order you'll receive two emails from us; one to confirm your order and one to let you know that your order has been despatched. If you haven't received them, please check your junk mail or promo folder . You may have also accidentally entered an incorrect email address at the checkout, in this case please email us so we can adjust your details.
We're sorry to hear that! We do take great care when packing your orders but from time to time there may be a mix up! Please get in touch with our Customer Care Team within 48 hours of receiving your order, we will sort this as quickly as possible. Include your name, order number and let us know what was missing in your order. We’ll be back in touch as soon as possible!
We're sorry to hear that! It is important to let us know within 30 days of receipt if you are in the North America and within 14 days of receipt elsewhere. Please get in touch with our Customer Care
Please allow up to 10 working days for returns to be processed from the day we receive them. You will receive confirmation of your refund/exchange once your return has been processed. All refunds will be issued back to the same card/paypal account the transaction was made from.
Please note - Returned goods are your responsibility until we receive them back. Please keep hold of your proof of postage which shows the returns address, as this will insure the goods on their way back to us.
Most of our rings are available in the following 5, 6,7,8,9 sizes. (We do have some rings with larger sizes including mens sizes). The best way to indicate which size you will need is by measuring a ring you already own using a standard ruler. Measure inside the ring from one side to the other in millimeters, this is your rings 'inside diameter' - now that you have this you can use our sizing chart here: SIZE GUIDE
Some of our items sell out quickly. If you can still see the item on the website, it will be back in stock soon. Please sign up to the back in stock notification in the product’s description to ensure you are first to hear by email when the item is available again.
We offer both solid precious metal and precious metal plated products. These include; 18K Gold,14K gold, 925 Sterling Silver & Brass. All gemstones used in our designs are naturally formed, unless otherwise stated. More information for each of our products can be found in their descriptions.
Sterling Silver (925):
Sterling Silver (925) is a soft metal and should be worn with care. Exposure to air naturally tarnishes silver over time so storing in an airtight bag is a great preventative measure. You can use a silver cloth to polish your sterling silver jewellery back to new. Try a lint-free flannel, microfiber, or other soft nonabrasive cloth as an alternative. Do not use paper towels or tissues to polish your silver as they contain fibers that can scratch the metal.
Plated Jewellery:
Keep water, lotions, perfumes and soaps away from plated jewellery to prolong its life. You can use a silver polishing cloth to polish your plated jewellery, just don't rub too hard! Try a lint-free flannel, microfiber, or other soft nonabrasive cloth as an alternative. Do not use paper towels or tissues to polish your jewellery as they contain fibers that can scratch the plating.Exposure to air naturally tarnishes plating over time so storing in an airtight bag is a great preventative measure.
We recommend removing all jewellery before washing your hands, showering, working out, swimming, applying beauty products, sleeping and handling chemicals. As the jewellery is plated, we want to avoid any foreign substances that may wear down the plating and show the 925 Sterling Silver behind it. We suggest not applying lotion or spraying perfume directly on to your jewellery. Please wait for your skin to absorb your lotion or perfume to dry before putting on your jewellery pieces.
We use natural crystals and gemstones in our solid gold designs, while using cubic zirconia in our 925 sterling silver and brass jewelry.
YES - You can track your order using the tracking number in your order confirmation
Please see our Delivery and Returns page for more information Here
Yes - For more information please see our Delivery and Returns page Here
Please contact service@vlove.net immediately for any modification, so that we will make sure you can receive the products at the first time.
Please note that we are not responsible for all duties or taxes implemented by the respective country. As these vary from country to country, we cannot give any estimates as to how much it costs. Kindly check with your local customs office for more information.
We accept Visa, MasterCard and American Express payments via PayPal Checkout.
You can enter your Gift Voucher Code/Discount Code on the first page of checkout.
Discount codes cannot be applied to sale items. Your discount code will only be applied to applicable products in your basket, at checkout.
Sorry, once your order has been placed we are unable to manually add a discount. Please note that this discount may be used on your next order;
Discount codes can’t be used in conjunction with any other offer or promotion,unless otherwise stated. Only one discount code is permitted per order.